Management Team
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Management Team
Plan-it Satisfaction’s mission is to assist clients in promoting and supporting their organizations. We strive to provide public forums, panels, and educational activities to inform and benefit their members.
We care about the success of GAPA and are committed to helping GAPA achieve its goals.
Monique Ochoa, CMP
President, Plan-it Satisfaction
Monique Ochoa, CMP - President & Owner
Monique has a Bachelor of Science degree in Hotel Restaurant and Tourism from the University of New Orleans. Monique has over 20 years of experience in the hospitality industry ranging from festival management, conferences, hotel sales, event fundraising, destination management, non-profit events, grant writing, and event marketing. Monique is a Certified Meeting Professional accredited by the Convention Industry Council. Monique concentrates on client relationships, event fundraising, conference planning, meeting management, marketing, and vision for our clients.
Dane Shafer-Pratt - Meeting & Association Manager
Dane graduated from the University of Incarnate Word in San Antonio, TX with a degree in psychology and communication art. Her responsibilities include web design, marketing, social media, graphic design, meeting planning and management of specific associations.
Stephen Quick - Membership Manager
Stephen is responsible for the office administrative duties, membership communication, member retention, recruitment and engagement, database system management, reporting and maintenance, and management of all office procedures. Stephen has extensive customer service skills and is very attentive to everyone.
Robin Schoenfeld - Speaker Manager
As GAPA’s Speaker Manager, Robin is dedicated to ensuring a seamless and professional experience for all of our conference presenters. She expertly coordinates every detail of the speaker process, from managing contracts and onsite needs to overseeing the CME applications and NCCPA documentation for our events.
Lydia McAfee - Webmaster
Lydia oversees GAPA’s digital presence and event technology, ensuring smooth communication and registration experiences for our members. She actively manages the GAPA website, Cvent registration platform, and conference mobile app, while also handling important member touchpoints like CME certificates, surveys, and email communications.
Brooke Ochoa - Social Media
Brooke leads GAPA’s online community engagement by managing all of our active social media platforms. She works to keep our members connected, informed, and up-to-date on the latest GAPA news, resources, and events across the state.